Legal Documents

Service Agreements

Master Service Agreement

Service Schedule and SLA - Internet services

Service Schedule and SLA - Internet services Porting Terms and Conditions

Service Schedule and SLA

Forms

Authorised Representative Form

Change of Ownership Form

Change of Primary Account Holder Form

Feature Suggestion Form

Bereavement Form

Policies

Warranty, Dispatch and Returns

Financial Hardship Policy

Billing and Payment Policy

Customer Complaints Policy

Fair Use Policy

Privacy Policy

Critical Information Summaries

1300/1800/International Inbound numbers Critical Information Summary

SIP Trunks for Call Centres Critical Information Summary

Hosted PBX for Call Centres Critical Information Summary

Hosted PBX Critical Information Summary

NBN Service Order & Critical Information Summary

On-Net Fibre Service Order & Critical Information Summary

SIP Trunking Critical Information Summary

Online SMS Critical Information Summary